Support

vablet Across for iPhone · Meiotic, Inc.

A person reads every message. We are in California, so allow for the time difference.

Before you write

Most answers are in the app. Open Settings, then User guide. It works offline.

What to tell us

• Which iPhone, and which version of iOS.
• The version number, from Settings in the app.
• Whether the files came from Google Drive or the Files app.
• What you were doing when it went wrong.

Please do not attach your documents or paste a customer's details into an email to us. We do not need them to help, and we would rather not have them.

Common questions

Which devices does Across work on?

iPhone with iOS 18 or later, including iPhone Duo. The writing review (Proofread, Check tone, Make concise and Adjust tone) needs Apple Intelligence, which requires iOS 26 or later on a supported iPhone. Everything else works without it.

A Google Drive folder does not appear.

On the Folders tab, Choose Drive folders lists My Drive and your shared drives. If the list is empty or a folder is missing, open Settings and check that you are signed in with the right Google account. If you see Grant Drive access, tap it: Drive permission was declined at sign-in, and Across cannot list folders without it.

How do I add a folder from iCloud Drive, OneDrive or Dropbox?

On the Folders tab, choose Add a folder from Files and pick the folder. Across rescans it each time you open the app. Some apps do not share whole folders with Files, and Google Drive's Files integration is one of them. Across tells you when that happens and offers to pick single files instead. For Google Drive, use Choose Drive folders, which stays in sync.

If a Files folder is moved or renamed, the Folders tab asks you to pick it again. The copies already on your phone are kept until the next scan.

A large file did not download.

Files over 500 MB wait for your approval so they do not fill the phone by surprise. Across asks before downloading them, and remembers your answer.

Why is there no Up next card?

Up next shows your next meeting with a file whose name matches it, such as the meeting title, the company or a person's name. If no file matches, there is no card. It needs calendar access, which Across asks for the first time there is something to match. You can change this in iOS Settings, then Apps, then Across, then Calendars.

How do I present across the table on iPhone Duo?

Open a file, fold the device part way and stand it on the table. The far half shows the document to the person across from you, with no controls. The near half shows page controls, a thumbnail and your other files. Open it flat for the document with your Library beside it.

Can I send from Outlook or Gmail?

Continue to Mail opens Apple's mail composer, which sends from the accounts set up in the Mail app. If no account is set up in Mail, Across offers the share sheet instead, so you can pass the file and message to another app. Google Drive videos and files over 25 MB go as a Drive link by default. The recipient needs access to the file in Drive, and Across does not change sharing settings.

Is my draft sent anywhere for the writing review?

No. The review runs on the phone with Apple's on-device model. Across does not send your draft to a cloud service and does not keep a copy. Changes to numbers, dates, prices, links and addresses are flagged before you apply them.

How do I delete my data?

In Settings, Sign out and remove all files deletes every synced file and folder choice and signs you out of Google. Deleting the app removes everything it stored, including the email log. To stop Across reaching your Drive, remove it from your Google account permissions. There is no Across account to close and nothing on a server of ours to remove. The privacy policy has the details.