Questions and answers

vablet Across for iPhone and iPad · Updated 2 November 2026

These answers describe the current version of Across on the App Store. To see your version, open Settings in the app.

Syncing and offline files

Does Across work with Google Drive?

Yes. Across works with Google Drive, OneDrive, SharePoint and iCloud Drive. Choose the folders you want, and Across downloads them to your iPhone or iPad, subfolders included. When a file in one of those folders is added or changed in the cloud, Across downloads the new version automatically, so your copy stays up to date and opens offline. Across checks for changes each time you open it, and in the background when iOS allows. You can also download single files.

Which services can I connect?

Across connects to Google Drive and to Microsoft 365, which covers OneDrive and SharePoint sites. You can also choose any folder in the Files app, such as iCloud Drive, On My iPhone, or a folder from another provider's app like Dropbox. Single files, photos and videos from Photos, and web links can be added too.

Can I download a single file instead of a whole folder?

Yes. Open Sources and choose Pick files, then pick the file in the Files app: from iCloud Drive, Downloads, or the Google Drive, OneDrive or Dropbox app if it is installed. Across copies the file to your device, lists it under Added files and opens it offline. A single file is a copy, so it does not update when the original changes. To keep a file up to date, sync the folder it is in.

Yes. In Sources, tap Add a link and type or paste the address, such as a YouTube video, a product page or your company website. Across opens the page once on your device to save its title and a picture of it. The link then sits in the Library with your files, and tapping it opens the page in Safari, or in the YouTube app if you have it. When you share a link, the email or text includes the address. The picture is kept on your device, but the page or video itself stays on the website, so it needs a connection.

Can I connect more than one account?

You can connect one Google account and one Microsoft account at the same time. OneDrive and SharePoint both come through that Microsoft account. To reach another account, install that provider's app and choose its folders through the Files app.

Who chooses the folders that sync?

You do, in Sources. Across has no administrator console, and nobody else can assign folders to your device.

When does Across check for changes?

Across checks your folders each time you open it or come back to it, at most once a minute. When iOS allows, it also refreshes in the background, but iOS decides when that happens. You never have to sync by hand. Sync now and pull to refresh are there if you want an update straight away.

Do new, changed and deleted files sync?

Yes. A file added to a chosen folder downloads, a changed file downloads again, and a file deleted at the source is removed from your device on the next check. Subfolders are included at any depth, and the Library shows where each file sits, such as Sales decks › Pricing.

Are synced files available offline?

Yes. Once a file has downloaded it stays on your device and opens without a connection. Across never clears files on its own to save space. A file goes only when it is deleted at the source, when it is no longer shared with you, or when you remove it.

Does syncing use cellular data?

Yes. Across syncs over Wi-Fi or cellular, whichever your device is using. There is no Wi-Fi-only setting. Before downloading any file over 500 MB, Across asks you first, and skipped files are listed in Sources with a Download button.

What happens if a sync is interrupted?

Every file that finished downloading stays available. A file that was cut off part way starts again from the beginning on a later check. When a pass does not finish, Across tries again a minute later and again the next time you open it.

Can an update break a file I already have offline?

No. A new version downloads to a separate place first and replaces the old copy only once it is complete. Until then, the old copy keeps working.

How do I know if something did not sync?

Sources shows each folder's state, such as "ready offline" when every file in it is on your device and up to date, when it was last updated, "Did not finish updating" or "Can't reach this folder". Folders that failed are named there, and Across retries them. While a sync runs, a bar shows how many files are left. In the Library, files are marked "Out of date" or "Not on this iPhone" when that applies. If your Google or Microsoft 365 sign-in expires, the Library asks you to sign in again.

What happens if my device runs low on space?

Across stops downloading before the device is full and always leaves some space free. An update needs about twice the file's size for a moment, because the new copy downloads beside the old one. When it stops, the Library and Sources say the device is nearly full, and every file already on it still opens. Free some space, then pull down in the Library to check again.

How do I free up space?

To make room and keep a file listed, touch and hold it and choose Free up space. The file stays in the Library and its folder stays connected, and it downloads again when you open it, which needs a connection. For a whole folder, open Sources, swipe left on the folder and tap Free up space. To take a file off your device completely, swipe left on it and tap Remove. It stays off, even if it changes at the source, until you add its folder again. To stop syncing a folder, swipe left on it in Sources and tap Stop syncing. Settings also has Remove all files (Disconnect and remove all files while Google Drive is connected), which clears every folder choice as well. The Library shows how much space your offline files use, next to the file count.

Can I edit a synced file and send changes back?

No. Sync runs one way, from your cloud folders to your device, and Across never changes your source files. The one exception is sharing: if you send a OneDrive or SharePoint file as a link, Across creates a view-only link on that file, after telling you first. Renaming a file in Across changes only the name shown in Across. Save a copy, then Google Drive, is a separate action: it copies a file from the Files app into an Across folder in your Google Drive.

Library search matches file names, including names you gave files in Across, and the names of folders and subfolders, so searching for a folder finds the files in it. It does not search inside documents. Inside an open PDF, you can search the text.

What happens if someone stops sharing a folder with me?

If Across can no longer reach a whole folder, the copies already on your device stay, and Sources marks the folder as not updated. If a single file is no longer shared with you, it is treated like a deleted file and removed on the next check. Across cannot reach into your device to remove files once they are there.

What happens to syncing if my subscription ends?

Syncing pauses. Every file on your device stays and still opens. Sources shows "Syncing is paused" with a way to subscribe, and when you subscribe again, Across catches up with every change it missed.

Collections

Can a collection hold files from different services?

Yes. A collection can hold any file in your Library, whether it came from Google Drive, OneDrive, SharePoint, a Files folder or a file you added yourself.

No. A collection links to files, so each file is stored once on your device. Adding a file to a collection does not move it, and the Library still shows it in its own folder.

Does a collection open the latest version?

Yes. A collection points at the file, so it opens whatever version downloaded last.

If a file in a collection is out of date, the collection says so and offers Refresh.

What happens if a file in a collection is deleted at the source?

The file is removed from your device. The collection keeps it as a greyed row marked "No longer available", so you can see what is missing, and you can take it out with Remove from collection. The collection card counts the files that are unavailable.

If I upload the file again, does it come back to the collection?

It depends where it lives. In Google Drive or OneDrive, a new upload is a new file, so add it to the collection again. A file restored from the Google Drive trash comes back by itself. In a Files app folder, a file put back with the same name in the same place comes back by itself.

HTML projects

Can Across run an interactive HTML project offline?

Yes. A self-contained project runs offline from a ZIP file, from a synced folder that contains an index.html, or from a single HTML file.

What does a ZIP project need?

A file named index.html (capital letters are fine). It can sit in a subfolder: Across opens the one nearest the top. The page can load files in the same folder as index.html and the folders below it, but not from folders above it. A file named index.htm does not count. Encrypted ZIP files and projects larger than 2 GB unpacked are not supported. A single HTML file on its own cannot load images or scripts stored next to it, so package those as a ZIP.

Do I need special tools or approval to make one?

No. Standard HTML, CSS and JavaScript work. There is no manifest, signing or approval step.

How do I add a project?

Use Pick files in Sources, or put the ZIP or project folder in a Google Drive, OneDrive, SharePoint or Files folder that Across syncs. Opening a ZIP in Across from another app's share sheet is not supported.

How does a project open, and does the first open need a connection?

Across unpacks the project when it downloads, so a tap opens it straight away. The first open needs no connection, as long as the project uses only its own files.

What happens when I update a project?

The new ZIP downloads and unpacks during sync, then replaces the old version in one step. If the new ZIP cannot be opened, Across keeps the last version that worked and tells you. A project that is already open shows the new version the next time you open it.

Does a project run full screen?

On iPad, and on iPhone held upright, the Across top bar with the file name stays visible. On iPhone turned sideways the page fills the screen, and a tap brings the controls back. On an external display the page shows with no controls. Across has no kiosk lock.

Which web features work?

Standard WebKit features work, subject to the limits iOS sets. Alerts and confirmation dialogs appear as iOS alerts. Requests for the camera or microphone show the iOS permission prompt. Media plays inline, and prompt() dialogs are not supported. A page can also call window.across to list the files in your Library, open one, save a file through the share sheet or start an Across email. Only the project's own page can use it. Frames inside the page cannot, including content embedded from another site.

Can a project save data on the device?

Yes. Data a page saves with localStorage, IndexedDB or cookies stays between visits and after the app restarts, and Across does not clear it. A project keeps the same location when it updates. Several HTML files may share the same storage, so give your keys a prefix unique to your project. Deleting the app removes the saved data.

Does a project remember where I was?

Only what it saves itself. Leaving the file or switching to another one starts the page fresh, so anything not saved resets.

Can a project save files, open other Library files or start an email?

Yes, within limits. A page can ask Across for the names, types and folders of the files in your Library and open one for you to view, though it cannot read their contents. It can offer a file it made through the share sheet, where you choose Save to Files, AirDrop or another app. It can also start an Across email with files attached. Nothing is sent or saved until you tap Send or choose where to share. Frames inside the page, such as content embedded from another site, cannot do any of this.

What if a project uses online services?

Anything loaded from the internet, such as scripts, images, data or embedded pages, works only with a connection, and only over HTTPS. If the page tries to go to a website, Across stops and offers Open website instead.

Email and the Messages log

Can I send an email while offline?

Yes, through Apple Mail. Across hands your message and files to Mail, and Mail keeps it in its Outbox and sends it when the connection returns. Texts go through Messages. Across has no outbox of its own.

Does Across keep copies of the emails I send?

No. Across keeps no copy of your emails or attachments. Its Messages log records who each message went to, the files, the date, and by default the subject and message text. In Settings, turn off Keep message text in the log to keep only who, when and which files.

Does Across record how long I show a file?

Only in a meeting log, and only on your device. While a meeting log runs, Across records which files and pages you showed and for how long. When you open a file during a calendar meeting, Across asks first, and nothing starts until you tap Log meeting. You can turn the question off in Settings. Nothing is sent to us.

Does the Messages log sync between my devices?

No. The log stays on the device where you sent the messages and is left out of iCloud and computer backups. If you have Across add messages to your calendar, those calendar entries sync through your own calendar account.

Can I export the Messages log?

Yes. On the Messages tab, choose Export as CSV. The file has the date, outcome, meeting, recipients, files, how each file went, subject and message. An exported file cannot be imported back into Across.

What happens to the log if I delete Across?

It is deleted with the app and is not in your backups. Export it first if you want to keep it. Disconnect and remove all files, in Settings, leaves the log in place.

Meetings and visits

Can I log a meeting without recording it?

Yes. In the Library, tap the record button at the top and choose Start meeting, or pick your next calendar meeting when Across shows it. Open your files as usual. Across notes which files and pages you show, and for how long, and records no audio. Tap the button again to dictate a note, end the meeting or cancel it without saving. Inside a file, the menu at the top right also has Start meeting log.

Does Across clean up my dictated notes?

Yes, on a device with Apple Intelligence. When you stop dictating, Apple Intelligence tidies your words on the device, using the names of the people and files in the meeting. Tap Undo to go back to exactly what you said. Your words become text on the device, and the audio is not kept.

Can I start a voice note without opening Across first?

Yes. Start voice note is an action in the Shortcuts app, so you can put it on the Action button, or say "Start a voice note in Across" to Siri. Across opens on Home and starts recording. Your words become text on the device, and the audio is not kept. Then pick who the note is for and save it.

Can Across write a visit report from my notes?

Yes. Open a saved meeting that has notes and tap Write visit report. Apple Intelligence reads your notes on the device and writes what was discussed and the next steps. Who was there and which files you showed come from the meeting log. Nothing is sent to us or to a cloud service. You can copy or share the report, and if Across added the meeting to your calendar, the report goes into that entry. A visit report needs Apple Intelligence on a supported device.

Can next steps go to Reminders?

Yes. Each next step in a visit report has an Add button, and Add all to Reminders adds every step. A due date comes from the words in your notes, such as "by Friday", counted from the day of the visit. Across adds only the steps you tap, and shows a step as done once you tick it off in Reminders.

What does Across show before my next visit?

When your next meeting is with the same people as a visit you saved, the Up next card shows a line such as "Last visit last week · no follow-up sent". Tap it to see that visit's notes, the next steps still open and what you have sent them since. Across works this out on the device from your meeting logs and the Messages log.

Privacy and security

Can I lock Across with Face ID or Touch ID?

Yes. In Settings, turn on the Face ID or Touch ID lock. Across then locks when it opens and whenever you leave it, and your device passcode works as a fallback.

How are my offline files protected?

By iOS Data Protection. Synced files are encrypted until you first unlock the device after a restart, which lets background refresh run. The Messages log, meeting logs, templates and collections use the strictest level, which locks them whenever the device is locked. Your library is left out of iCloud and computer backups.

Do my files pass through an Across server?

No. Across has no server. Files come straight to your device from Google, Microsoft or the Files app. A web link or YouTube video goes from your device straight to that website.

Does Across send analytics or diagnostics?

No. Across has no analytics or crash-reporting service and sends no document content, file details or usage data to us or to anyone else. A diagnostic log is available in Settings for troubleshooting. It is off by default, stays on your device, and goes to us only if you share it yourself. Google and Microsoft sign-in send the usual device details to those companies when you sign in.

How do I send feedback?

In Settings, under Help, choose Email support. Mail opens a message to support@vablet.com, and you write what you like. Nothing is attached for you. Across never interrupts you to ask for a rating. You can also use the support page.